The other day I mentioned that I had only just recently realized that 3 of my meals-Cheese Ravioli-contained mushrooms in the sauce. I joked with DH that maybe I could rinse off all of the sauce before heating it up and just add my own sauce to it. I didn't want to chance it. So, I called Nutrisystem about it and explained the situation with the allergy. They were fast and courteous and are shipping me 3 replacement meals of my choosing at no cost for the meals or the shipping. Also, I do not have to return them. DH likes mushrooms, he can eat them. Just like he has eaten some of the other meals I called to have replaced.
The food quality of what I selected (meaning whatever I could find that wasn't red meat, pork or mushrooms) may be 50-50 but the customer service is 100%.
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That's really nice to know.
ReplyDeleteI give credit where credit is due. I'm really impressed with their customer service so far. As well as their online members tools. Working on a little post about that as well.
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